9.43 MIAMI-DADE COUNTY 6/28/2016
9.43.1 SYSTEM SUMMARY
Miami-Dade County has a type 4, E 9-1-1 system consisting of seven primary, one secondary and three backup PSAPs as follows:
9.43.1.1 AVENTURA POLICE DEPARTMENT PRIMARY PSAP
The City of Aventura has a primary PSAP located at the City of Aventura Police Department. Direct dispatching is accomplished at this center for law enforcement. Fire and Rescue calls are relayed to via CAD or telephone to Miami-Dade Fire Rescue.
9.43.1.2 CORAL GABLES POLICE DEPARTMENT PRIMARY PSAP
The City of Coral Gables has a Primary PSAP located at the Coral Gables Police Department. Direct dispatching is accomplished at this center for the Coral Gables Police and Fire Department.
9.43.1.3 CORAL GABLES POLICE DEPARTMENT BACKUP PSAP
A backup PSAP is located at the Biltmore Hotel. This PSAP is operated only in the event of the failure of the primary PSAP.
9.43.1.4 HIALEAH POLICE DEPARTMENT PRIMARY PSAP
The City of Hialeah has a Primary PSAP located at the Hialeah Fire Department Headquarters. Direct dispatching is accomplished at this center for the law enforcement, fire, and rescue services for the city.
9.43.1.5 MIAMI POLICE DEPARTMENT PRIMARY PSAP
The City of Miami has a Primary PSAP located at the Miami Police Department. Direct dispatching is accomplished at this PSAP for all law enforcement services. All other calls are transferred or relayed to the secondary PSAP.
9.43.1.6 MIAMI FIRE DEPARTMENT SECONDARY PSAP
A secondary PSAP is located at the Miami Beach Police Department and process all fire and rescue calls for the City of Miami. Callers are conferenced with the City of Miami Police Department call taker if fire or medical services are required.
9.43.1.7 MIAMI BEACH FIRE DEPARTMENT BACKUP PSAP
A backup PSAP is located at the Miami Beach Fire Department. This PSAP is operated only in event of the failure of the Primary PSAP.
9.43.1.8 MIAMI-DADE COMMUNICATIONS CENTER
Miami-Dade County has a Primary PSAP located at the Miami-Dade Communications Bureau that is operated by the Miami-Dade Police Department. Direct dispatching for police calls is accomplished at this center for the Miami-Dade Police Department, all other Police departments in the county not listed in this section, and the Miami-Dade Fire and Rescue Department. Other emergency medical service calls are direct dispatched, transferred or relayed as appropriate. Included in the system are twenty-eight municipalities and nine other public safety agencies.
The Miami-Dade Communications Center also functions as the back-up facility for: Aventura, Coral Gables, City of Miami, and Pinecrest.
9.43.1.9 MIAMI-DADE POLICE DEPARTMENT BACKUP PSAP
A backup PSAP is located at the Data Processing Control Center in Miami Dade County and annex building. Combined, this PSAP contains 41 answer point positions fort the backup facilities. In the event of maintenance at the primary center, evacuation, or failure of the primary PSAP this location becomes the primary and is capable of handling the full call volume of the primary PSAP.
9.43.1.10 MIAMI BEACH POLICE DEPARTMENT PRIMARY PSAP
The City of Miami Beach has a Primary PSAP located at the Miami Beach Police Department. Within the PSAP is the City of Miami’s Fire call takers. Direct Dispatching is accomplished at this center for police, fire, and rescue calls.
9.43.1.11 VILLAGE OF PINECREST POLICE DEPT. PRIMARY PSAP
The Village of Pinecrest has a primary PSAP located at the Village of Pinecrest Police Department. Direct dispatching is accomplished at this center for law enforcement services. Fire and Rescue calls are relayed via CAD/telephone to Miami-Dade Fire Rescue.
9.43.2 SYSTEM MANAGEMENT
The responsible fiscal agent is the Board of County Commissioners. The Miami-Dade County Office of Management and Budget provides fiscal management.
City of Aventura Primary PSAP
The City of Aventura Police Department under the management of the Chief of Police operates the City of Aventura Primary PSAP.
Coral Gables Primary PSAP
The City of Coral Gables Primary PSAP is operated by the Coral Gables Police Department under the management of the Chief of Police.
Hialeah Primary PSAP
The City of Hialeah Primary PSAP is operated by the Hialeah Police Department under the management of the Police Chief.
Miami Primary PSAP
The City of Miami Primary PSAP is operated by the Miami Police Department under the management of the Chief of Police.
Miami Secondary PSAP
The City of Miami Secondary PSAP is operated by the Miami Fire Department under the management of the Fire Chief.
Miami Beach Primary PSAP
The City of Miami Beach Primary PSAP is operated by the Miami Beach Police Department under the management of the Chief of Police.
Miami-Dade County Primary PSAP
The Miami-Dade Police Department Communications Bureau under the management of the Miami-Dade Police Department Director operates the Miami-Dade County Primary PSAP.
Village of Pinecrest PrimaryPSAP
The Village of Pinecrest Police Department under management of the Chief of Police operates the Village of Pinecrest Primary PSAP.
9.43.3 INTERLOCAL AGREEMENTS
The Miami-Dade County E9-1-1 system has selective routing thereby eliminating all central office overlaps with adjoining counties. There is no specific requirement for an interlocal agreement.
TABLE 9.43-1
DADE COUNTY 9-1-1 SYSTEM DEFINITION
Aventura Police Department Primary PSAP
Coral Gables Police Department Primary PSAP
Location
|
Coral Gables Police Dept
|
Number of Answering Positions
|
11 Primary/4 Backup
|
Type of Answering Positions
|
Police and Fire Emergency and Non-Emergency
|
Total Staff
|
32 Operators, 5 Supervisors
|
Number of Logging Recorders
|
2 – 14 Channel
|
Number of Instant Playback Recorders
|
11 Primary/4 Backup
|
Call Answering Equipment
|
XT911 System
|
Incoming Lines
|
12 (911), 23 (Admin)
|
Transfer Lines
|
23
|
TDD
|
11 Primary/4 Backup
|
Hialeah Police Department Primary PSAP
Location
|
Hialeah Police Dept.
|
Number of Answering Positions
|
9 Primary/6 Backup
|
Type of Answering Positions
|
Police and Fire Emergency and Non-Emergency
|
Total Staff
|
42
|
Number of Logging Recorders
|
2 – 10 Channel
|
Number of Instant Playback Recorders
|
9 Primary and 6 Back-up
|
Call Answering Equipment
|
West-Intrado
|
Incoming Lines
|
15 (911), 15 Admin – Primary
12 (911), 12 Admin - Backup
|
Transfer Lines
|
15 Primary, 12 Backup
|
TDD
|
9 Primary/6 Backup
|
Miami Police Department Primary PSAP
Location
|
City of Miami Police Dept.
|
Number of Answering Positions
|
38
|
Type of Answering Positions
|
Police Emergency and Non-emergency
|
Total Staff
|
96
|
Number of Logging Recorders
|
2 – 32 Channel
|
Number of Instant Playback Recorders
|
38
|
Call Answering Equipment
|
XT911 TCS Commtech
|
Incoming Trunks
|
44 combined with the secondary PSAP
|
Transfer Lines
|
44 combined with the secondary PSAP
|
TDD
|
38
|
Miami Fire Department Secondary PSAP
Location
|
City of Miami Police Dept.
|
Number of Answering Positions
|
14
|
Type of Answering Positions
|
Fire Emergency and Non-Emergency
|
Total Staff
|
25 Operators, 5 Supervisors
|
Number of Logging Recorders
|
2
|
Number of Instant Playback Recorders
|
14
|
Call Answering Equipment
|
TCS
|
Incoming Trunks
|
14 (911), 8 (Admin), 4 (Supervisory)
|
Transfer Lines
|
8
|
TDD
|
14
|
Miami Beach Police Department Primary PSAP
Location
|
City of Miami Beach Police Dept.
|
Number of Answering Positions
|
12 primary/7 backup
|
Type of Answering Positions
|
Police and Fire Emergency and Non-Emergency
|
Total Staff
|
54
|
Number of Logging Recorders
|
2 – 40 Channel
|
Number Instant Playback Recorders
|
12 primary/7 backup
|
Call Answering Equipment
|
Viper West/Intrado
|
Incoming Lines
|
11 911/10 Admin
|
Transfer Lines
|
10
|
TDD
|
12 primary/7 back up
|
Miami-Dade Primary PSAP
Location
|
Miami-Dade Communications Center
|
Number of Answering Positions
|
103 (including back-up facility)
|
Type of Answering Positions
|
Police and Fire Emergency and Non-Emergency
|
Total Staff
|
115 Call Takers, 90 Dispatchers
16 Supervisors
|
Number of Logging Recorders
|
2 – 120 Channel
|
Number of Instant Playback Recorders
|
103
|
Call Answering Equipment
|
West-Intrado
|
Incoming Trunks
|
55
|
Transfer Lines
|
17
|
TDD
|
103
|
Village of Pinecrest Primary PSAP
Location
|
Village of Pinecrest Police Dept.
|
Number of Answering Positions
|
2
|
Type of Answering Positions
|
VOIP
|
Total Staff
|
10
|
Number of Logging Recorders
|
1 Nice, 7 Channels
|
Number of Instant Playback Recorders
|
2
|
Call Answering Equipment
|
West-Intrado
|
Incoming Lines
|
3
|
Transfer Lines
|
3
|
TDD
|
2
|
TABLE 9.43-2
MIAMI-DADE COUNTY CALL HANDLING
City of Aventura Police Department Primary PSAP
City of Aventura Police Dept.
|
Direct Dispatch
|
Radio
|
Miami-Dade Fire/Rescue Dept.
|
Call relay
|
CAD/One Button speed dial
|
Coral Gables Police Department Primary PSAP
Coral Gables Police Dept.
|
Direct Dispatch
|
Radio
|
Coral Gables Fire/Rescue Dept.
|
Direct Dispatch
|
Radio
|
Hialeah Police Department Primary PSAP
Hialeah Police Dept.
|
Direct Dispatch
|
Radio
|
Hialeah Fire/Rescue Depts.
|
Direct Dispatch
|
Radio
|
Miami Police Department Primary PSAP
Miami Police Dept.
|
Direct Dispatch
|
Radio
|
Miami Fire/Rescue Dept.
|
Call Conference
|
11 Lines
|
Miami Fire Rescue Secondary PSAP
Miami Fire/Rescue Dept.
|
Direct Dispatch
|
Radio
|
Key Biscayne
|
Direct Dispatch
|
Radio
|
Miami Beach Primary PSAP
Miami Beach Police Dept.
|
Direct Dispatch
|
Radio
|
Miami Beach Fire/Rescue Dept.
|
Direct Dispatch
|
Radio
|
Miami-Dade County Primary PSAP
Bal Harbor Village Police Dept.
|
Direct Dispatch
|
Radio
|
Bay Harbor Islands Police Dept.
|
Direct Dispatch
|
Radio
|
Biscayne Park Police Dept.
|
Direct Dispatch
|
Radio
|
Cutler Bay Police Dept.*
|
Direct Dispatch
|
Radio
|
Doral Police Dept.
|
Direct Dispatch
|
Radio
|
El Portal Police Dept.
|
Direct Dispatch
|
Radio
|
Florida City Police Dept.
|
Direct Dispatch
|
Radio
|
Golden Beach Police Dept.
|
Direct Dispatch
|
Radio
|
Hialeah Gardens Police Dept.
|
Direct Dispatch
|
Radio
|
Homestead Police Dept.
|
Direct Dispatch
|
Radio
|
Indian Creek Police Dept.
|
Direct Dispatch
|
Radio
|
Key Biscayne Police Dept.
|
Direct Dispatch
|
Radio
|
Medley Police Dept.
|
Direct Dispatch
|
Radio
|
Miami-Dade Police Dept.
|
Direct Dispatch
|
Radio
|
Miami Gardens Police Dept.
|
Direct Dispatch
|
Radio
|
Miami Lakes Police Dept.*
|
Direct Dispatch
|
Radio
|
Miami Shores Police Dept.
|
Direct Dispatch
|
Radio
|
Miami Springs Police Dept.
|
Direct Dispatch
|
Radio
|
Miccosukee Police Dept.
|
Direct Dispatch
|
Radio
|
North Bay Village Police Dept.
|
Direct Dispatch
|
Radio
|
North Miami Police Dept.
|
Direct Dispatch
|
Radio
|
North Miami Beach Police Dept.
|
Direct Dispatch
|
Radio
|
Opa-Locka Police Dept.
|
Direct Dispatch
|
Radio
|
Palmetto Bay Police Dept*
|
Direct Dispatch
|
Radio
|
South Miami Police Dept.
|
Direct Dispatch
|
Radio
|
Sunny Isles Beach Police Dept.
|
Direct Dispatch
|
Radio
|
Surfside Police Dept.
|
Direct Dispatch
|
Radio
|
Sweetwater Police Dept.
|
Direct Dispatch
|
Radio
|
Virginia Gardens Police Dept.
|
Direct Dispatch
|
Radio
|
West Miami Police Dept.
|
Direct Dispatch
|
Radio
|
Florida Highway Patrol
|
Call Transfer
|
One Button Speed dial
|
Miami-Dade Fire/Rescue Dept.
|
Direct Dispatch
|
Radio
|
Through consolidation, the Miami-Dade Fire & Rescue Department covers all calls for service in unincorporated Miami-Dade County and all cities listed under the Miami-Dade County Primary PSAP.
*Via contractual agreement with the Miami-Dade Police Department for police coverage.
Village of Pinecrest Police Department Primary PSAP
Village of Pinecrest
|
Direct Dispatch
|
Radio
|
Miami-Dade Fire/Rescue Dept.
|
Call relay
|
CAD/One Button speed dial
|
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