9. 43 Miami-dade county 6/28/2016 43. 1 System summary



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9.43 MIAMI-DADE COUNTY 6/28/2016
9.43.1 SYSTEM SUMMARY
Miami-Dade County has a type 4, E 9-1-1 system consisting of seven primary, one secondary and three backup PSAPs as follows:
9.43.1.1 AVENTURA POLICE DEPARTMENT PRIMARY PSAP

The City of Aventura has a primary PSAP located at the City of Aventura Police Department. Direct dispatching is accomplished at this center for law enforcement. Fire and Rescue calls are relayed to via CAD or telephone to Miami-Dade Fire Rescue.


9.43.1.2 CORAL GABLES POLICE DEPARTMENT PRIMARY PSAP
The City of Coral Gables has a Primary PSAP located at the Coral Gables Police Department. Direct dispatching is accomplished at this center for the Coral Gables Police and Fire Department.
9.43.1.3 CORAL GABLES POLICE DEPARTMENT BACKUP PSAP
A backup PSAP is located at the Biltmore Hotel. This PSAP is operated only in the event of the failure of the primary PSAP.
9.43.1.4 HIALEAH POLICE DEPARTMENT PRIMARY PSAP
The City of Hialeah has a Primary PSAP located at the Hialeah Fire Department Headquarters. Direct dispatching is accomplished at this center for the law enforcement, fire, and rescue services for the city.


9.43.1.5 MIAMI POLICE DEPARTMENT PRIMARY PSAP
The City of Miami has a Primary PSAP located at the Miami Police Department. Direct dispatching is accomplished at this PSAP for all law enforcement services. All other calls are transferred or relayed to the secondary PSAP.
9.43.1.6 MIAMI FIRE DEPARTMENT SECONDARY PSAP
A secondary PSAP is located at the Miami Beach Police Department and process all fire and rescue calls for the City of Miami. Callers are conferenced with the City of Miami Police Department call taker if fire or medical services are required.
9.43.1.7 MIAMI BEACH FIRE DEPARTMENT BACKUP PSAP
A backup PSAP is located at the Miami Beach Fire Department. This PSAP is operated only in event of the failure of the Primary PSAP.
9.43.1.8 MIAMI-DADE COMMUNICATIONS CENTER
Miami-Dade County has a Primary PSAP located at the Miami-Dade Communications Bureau that is operated by the Miami-Dade Police Department. Direct dispatching for police calls is accomplished at this center for the Miami-Dade Police Department, all other Police departments in the county not listed in this section, and the Miami-Dade Fire and Rescue Department. Other emergency medical service calls are direct dispatched, transferred or relayed as appropriate. Included in the system are twenty-eight municipalities and nine other public safety agencies.
The Miami-Dade Communications Center also functions as the back-up facility for: Aventura, Coral Gables, City of Miami, and Pinecrest.

9.43.1.9 MIAMI-DADE POLICE DEPARTMENT BACKUP PSAP
A backup PSAP is located at the Data Processing Control Center in Miami Dade County and annex building. Combined, this PSAP contains 41 answer point positions fort the backup facilities. In the event of maintenance at the primary center, evacuation, or failure of the primary PSAP this location becomes the primary and is capable of handling the full call volume of the primary PSAP.
9.43.1.10 MIAMI BEACH POLICE DEPARTMENT PRIMARY PSAP
The City of Miami Beach has a Primary PSAP located at the Miami Beach Police Department. Within the PSAP is the City of Miami’s Fire call takers. Direct Dispatching is accomplished at this center for police, fire, and rescue calls.
9.43.1.11 VILLAGE OF PINECREST POLICE DEPT. PRIMARY PSAP
The Village of Pinecrest has a primary PSAP located at the Village of Pinecrest Police Department. Direct dispatching is accomplished at this center for law enforcement services. Fire and Rescue calls are relayed via CAD/telephone to Miami-Dade Fire Rescue.
9.43.2 SYSTEM MANAGEMENT
The responsible fiscal agent is the Board of County Commissioners. The Miami-Dade County Office of Management and Budget provides fiscal management.
City of Aventura Primary PSAP
The City of Aventura Police Department under the management of the Chief of Police operates the City of Aventura Primary PSAP.
Coral Gables Primary PSAP
The City of Coral Gables Primary PSAP is operated by the Coral Gables Police Department under the management of the Chief of Police.
Hialeah Primary PSAP
The City of Hialeah Primary PSAP is operated by the Hialeah Police Department under the management of the Police Chief.
Miami Primary PSAP
The City of Miami Primary PSAP is operated by the Miami Police Department under the management of the Chief of Police.
Miami Secondary PSAP
The City of Miami Secondary PSAP is operated by the Miami Fire Department under the management of the Fire Chief.
Miami Beach Primary PSAP
The City of Miami Beach Primary PSAP is operated by the Miami Beach Police Department under the management of the Chief of Police.
Miami-Dade County Primary PSAP
The Miami-Dade Police Department Communications Bureau under the management of the Miami-Dade Police Department Director operates the Miami-Dade County Primary PSAP.
Village of Pinecrest PrimaryPSAP
The Village of Pinecrest Police Department under management of the Chief of Police operates the Village of Pinecrest Primary PSAP.
9.43.3 INTERLOCAL AGREEMENTS
The Miami-Dade County E9-1-1 system has selective routing thereby eliminating all central office overlaps with adjoining counties. There is no specific requirement for an interlocal agreement.
TABLE 9.43-1

DADE COUNTY 9-1-1 SYSTEM DEFINITION


Aventura Police Department Primary PSAP


Location

Aventura Police Department

Number of Answering Positions

6

Type of Answering Positions

Police and Fire Emergency and Non-Emergency

Total Staff

15 Operators, 1 911 Manager

Number of Logging Recorders

1 – 16 Channel

Number of Instant Playback Recorders

6

Call Answering Equipment

TCS/Commtech

Incoming Lines

12

Transfer Lines

12

TDD

6

Coral Gables Police Department Primary PSAP




Location

Coral Gables Police Dept

Number of Answering Positions

11 Primary/4 Backup

Type of Answering Positions

Police and Fire Emergency and Non-Emergency

Total Staff

32 Operators, 5 Supervisors

Number of Logging Recorders

2 – 14 Channel

Number of Instant Playback Recorders

11 Primary/4 Backup

Call Answering Equipment

XT911 System

Incoming Lines

12 (911), 23 (Admin)

Transfer Lines

23

TDD

11 Primary/4 Backup

Hialeah Police Department Primary PSAP




Location

Hialeah Police Dept.

Number of Answering Positions

9 Primary/6 Backup

Type of Answering Positions

Police and Fire Emergency and Non-Emergency

Total Staff

42

Number of Logging Recorders

2 – 10 Channel

Number of Instant Playback Recorders

9 Primary and 6 Back-up

Call Answering Equipment

West-Intrado

Incoming Lines

15 (911), 15 Admin – Primary

12 (911), 12 Admin - Backup



Transfer Lines

15 Primary, 12 Backup

TDD

9 Primary/6 Backup

Miami Police Department Primary PSAP




Location

City of Miami Police Dept.

Number of Answering Positions

38

Type of Answering Positions

Police Emergency and Non-emergency

Total Staff

96

Number of Logging Recorders

2 – 32 Channel

Number of Instant Playback Recorders

38

Call Answering Equipment

XT911 TCS Commtech

Incoming Trunks

44 combined with the secondary PSAP

Transfer Lines

44 combined with the secondary PSAP

TDD

38

Miami Fire Department Secondary PSAP




Location

City of Miami Police Dept.

Number of Answering Positions

14

Type of Answering Positions

Fire Emergency and Non-Emergency

Total Staff

25 Operators, 5 Supervisors

Number of Logging Recorders

2

Number of Instant Playback Recorders

14

Call Answering Equipment

TCS

Incoming Trunks

14 (911), 8 (Admin), 4 (Supervisory)

Transfer Lines

8

TDD

14

Miami Beach Police Department Primary PSAP




Location

City of Miami Beach Police Dept.

Number of Answering Positions

12 primary/7 backup

Type of Answering Positions

Police and Fire Emergency and Non-Emergency

Total Staff

54

Number of Logging Recorders

2 – 40 Channel

Number Instant Playback Recorders

12 primary/7 backup

Call Answering Equipment

Viper West/Intrado

Incoming Lines

11 911/10 Admin

Transfer Lines

10

TDD

12 primary/7 back up

Miami-Dade Primary PSAP




Location

Miami-Dade Communications Center

Number of Answering Positions

103 (including back-up facility)

Type of Answering Positions

Police and Fire Emergency and Non-Emergency

Total Staff

115 Call Takers, 90 Dispatchers

16 Supervisors



Number of Logging Recorders

2 – 120 Channel

Number of Instant Playback Recorders

103

Call Answering Equipment

West-Intrado

Incoming Trunks

55

Transfer Lines

17

TDD

103

Village of Pinecrest Primary PSAP




Location

Village of Pinecrest Police Dept.

Number of Answering Positions

2

Type of Answering Positions

VOIP

Total Staff

10

Number of Logging Recorders

1 Nice, 7 Channels

Number of Instant Playback Recorders

2

Call Answering Equipment

West-Intrado

Incoming Lines

3

Transfer Lines

3

TDD

2

TABLE 9.43-2


MIAMI-DADE COUNTY CALL HANDLING


AGENCY

METHOD

VEHICLE

City of Aventura Police Department Primary PSAP




City of Aventura Police Dept.

Direct Dispatch

Radio

Miami-Dade Fire/Rescue Dept.

Call relay

CAD/One Button speed dial

Coral Gables Police Department Primary PSAP




Coral Gables Police Dept.

Direct Dispatch

Radio

Coral Gables Fire/Rescue Dept.

Direct Dispatch

Radio

Hialeah Police Department Primary PSAP




Hialeah Police Dept.

Direct Dispatch

Radio

Hialeah Fire/Rescue Depts.

Direct Dispatch

Radio

Miami Police Department Primary PSAP




Miami Police Dept.

Direct Dispatch

Radio

Miami Fire/Rescue Dept.

Call Conference

11 Lines

Miami Fire Rescue Secondary PSAP




Miami Fire/Rescue Dept.

Direct Dispatch

Radio

Key Biscayne

Direct Dispatch

Radio

Miami Beach Primary PSAP




Miami Beach Police Dept.

Direct Dispatch

Radio

Miami Beach Fire/Rescue Dept.

Direct Dispatch

Radio

Miami-Dade County Primary PSAP




Bal Harbor Village Police Dept.

Direct Dispatch

Radio

Bay Harbor Islands Police Dept.

Direct Dispatch

Radio

Biscayne Park Police Dept.

Direct Dispatch

Radio

Cutler Bay Police Dept.*

Direct Dispatch

Radio

Doral Police Dept.

Direct Dispatch

Radio

El Portal Police Dept.

Direct Dispatch

Radio

Florida City Police Dept.

Direct Dispatch

Radio

Golden Beach Police Dept.

Direct Dispatch

Radio

Hialeah Gardens Police Dept.

Direct Dispatch

Radio

Homestead Police Dept.

Direct Dispatch

Radio

Indian Creek Police Dept.

Direct Dispatch

Radio

Key Biscayne Police Dept.

Direct Dispatch

Radio

Medley Police Dept.

Direct Dispatch

Radio

Miami-Dade Police Dept.

Direct Dispatch

Radio

Miami Gardens Police Dept.

Direct Dispatch

Radio

Miami Lakes Police Dept.*

Direct Dispatch

Radio

Miami Shores Police Dept.

Direct Dispatch

Radio

Miami Springs Police Dept.

Direct Dispatch

Radio

Miccosukee Police Dept.

Direct Dispatch

Radio

North Bay Village Police Dept.

Direct Dispatch

Radio

North Miami Police Dept.

Direct Dispatch

Radio

North Miami Beach Police Dept.

Direct Dispatch

Radio

Opa-Locka Police Dept.

Direct Dispatch

Radio

Palmetto Bay Police Dept*

Direct Dispatch

Radio

South Miami Police Dept.

Direct Dispatch

Radio

Sunny Isles Beach Police Dept.

Direct Dispatch

Radio

Surfside Police Dept.

Direct Dispatch

Radio

Sweetwater Police Dept.

Direct Dispatch

Radio

Virginia Gardens Police Dept.

Direct Dispatch

Radio

West Miami Police Dept.

Direct Dispatch

Radio

Florida Highway Patrol

Call Transfer

One Button Speed dial

Miami-Dade Fire/Rescue Dept.

Direct Dispatch

Radio

Through consolidation, the Miami-Dade Fire & Rescue Department covers all calls for service in unincorporated Miami-Dade County and all cities listed under the Miami-Dade County Primary PSAP.
*Via contractual agreement with the Miami-Dade Police Department for police coverage.
Village of Pinecrest Police Department Primary PSAP


Village of Pinecrest

Direct Dispatch

Radio

Miami-Dade Fire/Rescue Dept.

Call relay

CAD/One Button speed dial









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