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Chapter 2
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Personnel Security and Risk Management Concepts
Establish and Maintain a Security
Awareness, Education, and
Training Program
The successful implementation of a security solution requires changes in user behavior.
These changes primarily consist of alterations in normal work activities to comply with the
standards, guidelines, and procedures mandated by the security policy.
Behavior modifica-
tion
involves some level of learning on the part of the user. To develop and manage security
education, training, and awareness, all relevant items of knowledge transference must be
clearly identified and programs of presentation, exposure, synergy, and implementation
crafted.
A prerequisite to security training is
awareness
. The goal of creating awareness is to
bring security to the forefront and make it a recognized entity for users. Awareness estab-
lishes a common baseline or foundation of security understanding across the entire orga-
nization and focuses on key or basic topics and issues related to security that all employees
must understand and comprehend. Awareness is not exclusively created through a class-
room type of exercise but also through the work environment. Many tools can be used to
create awareness, such as posters, notices, newsletter articles, screen savers, T-shirts, rally
speeches by managers, announcements, presentations, mouse pads, office supplies, and
memos as well as the traditional instructor-led training courses.
Awareness establishes a minimum standard common denominator or foundation of
security understanding. All personnel should be fully aware of their security responsibilities
and liabilities. They should be trained to know what to do and what not to do.
The issues that users need to be aware of include avoiding waste, fraud, and unauthor-
ized activities. All members of an organization, from senior management to temporary
interns, need the same level of awareness. The awareness program in an organization
should be tied in with its security policy, incident-handling plan, business continuity, and
disaster recovery procedures. For an awareness-building program to be effective, it must
be fresh, creative, and updated often. The awareness program should also be tied to an
understanding of how the corporate culture will affect and impact security for individu-
als as well as the organization as a whole. If employees do not see enforcement of security
policies and standards, especially at the awareness level, then they may not feel obligated
to abide by them.
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