1. Service Quality: Definition, Importance and Implementation

1.Service Quality: Definition, Importance and Implementation
Measuring and improving service quality can increase your organization's profits and reputation. Regardless of the industry, service quality can have a direct impact on your company's ability to satisfy customer needs while remaining competitive. Learning how to measure and improve service quality is a valuable skill, but it requires research and expertise. In this article, we discuss what service quality is, why it's important and how you can ensure a consistent level of service quality.
9 Tips for Improving Your Customer Service Skills
Excellent customer service is essential to the success of many businesses. As a customer service professional, it’s your responsibility to keep customers informed and engaged with your company’s products or services. Regardless of your experience, you can always work to improve your customer support skills and increase your contribution to your organization and its clients. In this article, discover how to excel in customer service and how to build a stronger rapport with customers.

What is customer service?

Customer service is the support a company offers to patrons who purchase their products or services. This support can include answering questions, handling customer concerns or complaints, troubleshooting issues, training users and selling new products.
Many customers value the in-person interactions they have with businesses and want to feel that their patronage is appreciated. You can ensure your customers feel valued by providing helpful, comprehensive and personable service to them.
There are many soft skills that enable you to provide quality customer service, including interpersonal skills and communication techniques. Use the following tips to improve your customer service interactions and offer the most supportive experience you can.

1. 
   Know your customers.
   
2. 
   Show empathy.
   
3. 
   Be an active listener.
   
4. 
   Ask if customers understand.
   
5. 
   Be personable.
   
6. 
   Provide prompt answers.
   
7. 
   Give accurate answers.
   
8. 
   Follow up.
   
9. 
   Invite Feedback.