|
3. What is Hotel management?
For hoteliers, hotel management is not one concept but many tied together under one umbrella.
It's hard to really say you've mastered hotel management when it comes with such a range of roles and responsibilities. Being able to adapt, meet challenges, and place yourself on a scale of personal growth is vital for a hotel manager.
There are always new strategies, traveler preferences, or emerging industry technologies that you have to keep track of. Even new roles within hotels and the hotel industry are being created that will affect the way one manages their property so it pays to have your finger on the pulse.
This blog will take you through the major considerations to keep in mind regarding hotel management and throw some tips and ideas along the way, to help you run a better hotel business.
Hotel / Hospitality Management as a field requires aspirants to possess good communication skills as well as an impressive personality. Due to globalization the hotel management industry is growing with leaps and bounds. Each year, a lot of hospitality related jobs are injected in the economy. These jobs are offered not only by Indian firms but also by international hotel chains. Thus, Hospitality Management is a fruitful field to make a career in.
In order to make a future in the field of Hotel / Hospitality Management aspirants need to pursue a course in the same from a reputed college. Interested candidates have the option to pursue an undergraduate (UG) or postgraduate (PG) program in the field of hotel management. Some common hotel management subjects that candidates are taught at the UG level include introduction to food & beverage service, kitchen operations management, cookery, front office management, management of hospitality organizations, etc. On the other hand, hotel management subjects taught to aspirants in PG level courses are principles and practices of management, hospitality operations and management, organisational behavior, food and beverage management, travel management, and the likes.
Managing a hotel comes with a range of responsibilities. You must be able to adapt to new challenges, help different departments and ensure the hotel maintains a standard of excellence. As a hotel manager, you will be responsible for overseeing and having a strong knowledge of finance, planning, service and organization. While you have a team of managers working alongside you, as a hotel manager you have to lead rather than follow. You must also make sure your staff are managing their time and departments efficiently, whether that be through improving their monthly profits or simply ensuring a guest's expectations are exceeded.
You must have strong attention to detail, leadership and teamwork skills. At some hotels, depending on the size and type, you may find yourself dealing with a lot more day-to-day tasks than you would at a more prestigious place. You may also have less contact with guests, but you'll spend time monitoring the business through regular meetings.
Managing a hotel comes with a range of responsibilities. You must be able to adapt to new challenges, help different departments and ensure the hotel maintains a standard of excellence. As a hotel manager, you will be responsible for overseeing and having a strong knowledge of finance, planning, service and organization. While you have a team of managers working alongside you, as a hotel manager you have to lead rather than follow. You must also make sure your staff are managing their time and departments efficiently, whether that be through improving their monthly profits or simply ensuring a guest's expectations are exceeded.
You must have strong attention to detail, leadership and teamwork skills. At some hotels, depending on the size and type, you may find yourself dealing with a lot more day-to-day tasks than you would at a more prestigious place. You may also have less contact with guests, but you'll spend time monitoring the business through regular meetings.
Nowadays, digital Hotel Management Software have made the job much easier by applying automation in every possible task and taken the load of the staff and the Hotel managers.
Hotel management is an art to manage things properly or in simple words, it's coordination with different departments in the hotel industry. The hotel industry is a vast industry and growing day by day so it is mandatory to manage things efficiently and properly.
The quest for performance and efficiency in the hospitality industry has given rise to the development of a host of hotel management systems. These are also popularly known as Property Management System ( PMS), and Hotel ERP (Enterprise Resource Planning) - if you are looking at a larger, more comprehensive management system.
Hotel management is really about overseeing every operation of the property. This requires knowledge of distribution strategy, finance, customer service, staff management, marketing, and more.
In no way should any of these be treated as 'set and forget'. Hotel management is about constantly evaluating performance is every facet of the business and making necessary adjustments.
Ultimately effective hotel management will not ensure your hotel stays in business, but is able to profit and grow over time. Think of the hotel as an ecosystem that will get healthier the better you manage it. As your hotel becomes more successful you can upgrade and charge higher rates, pay staff higher salaries, and create an experience that guests want to come back for.
It can take time to get everything right however. There are many skills you'll already possess but many others you need to learn along the way, or else hire staff that can provide the knowledge for you.
Do'stlaringiz bilan baham: | 
